Terms and conditions.
Online sale

By placing an order with us, you will be deemed to have read, understood and accepted the terms and conditions.

1.Prices and payment system.

Our prices are in pesos and include VAT.

Prices for sale abroad do not include VAT.

The prices abroad do not include shipping costs, tariffs or particular conditions offered by each distributor in destination.

They are subject to change without prior notice.

Forms of payment for custom orders please review the terms and conditions in your quote.

Payment methods: Bank transfer, paypal, credit card and deposits.

2. Cancellation

You have the right to cancel your online purchase before the shipment has been made, and the purchase will be refunded in the next 24 hours.

You have the right to cancel your online purchase of products that are not in stock within 12 hours.

Cancellation of custom projects. Please request information to info@biyuu.mx

3. Availability of inventory for immediate delivery

Our goal is to have our line products in stock. However, & nbsp; Sometimes some models are out of stock, and their production is requested during the order of your purchase in our online store. Bi Yuu collaborates with artisans, through a production system that respects local uses and customs in different communities. We respect the time it takes to make a premium quality product by hand. We appreciate your patience when making a purchase with us.

4. Delivery times

Purchases of rugs in stock: 1 to 5 days.

Make-to-order mat purchases:

Low season: 3 to 12 weeks. High season: 4 to 16 weeks

Delivery times of personalized projects: Please request information to info@biyuu.mx

5. About product delivery and storage

Shopping in CDMX. Purchases made in our online store can be delivered in our showroom or by courier. During your purchase, check the shipping price or possible promotion of free shipping.

If the customer does not receive, collect, or follow up on their purchase after 4 weeks, Bi Yuu will not be responsible for the product.

If the client requires to store the product, it will be necessary to cover the settlement payment and request a storage order.

National Purchases. Purchases made in our online store will be sent by courier. During your purchase, check the shipping price or possible promotion of free shipping.

International Purchases. Check the shipping price or promotions.

Project delivery. Please request information at info@biyuu.mx

If the customer requires it, Bi Yuu can ship through his shipping account.