Our response to COVID-19

Dear clients and friends,

We hope this message finds you safe and sound. & nbsp; The well-being and health of our community is the most important thing to us. For this reason, we want to share with you the precautionary measures that we have taken, to better confront these challenging times.

Temporary closure of our study. Visit by appointment.

For the care of the well-being of our clients and team, our CDMX and Oaxaca workshops are temporarily closed. But, from home we are ready to help you, you can continue making your purchase orders at biyuu.mx

If you have any questions, we can help you request your purchase, or resolve any questions about our personalized products and services. Send us an email to info@biyuu.mx , or if you prefer you can communicate within business hours to & nbsp; (55) 65 47 93 94.

Possible delays during our production or shipping processes.

We are quickly adapting to the changes in these challenging times, however we may face delays in our production or deliveries. We appreciate your patience and understanding.

At Bi Yuu we collaborate with a network of national suppliers of materials and transport logistics. We are working together, collaborating in the maintenance of our economy, taking care of our health.

Do you have any questions about our delivery or your purchase? Please call us & nbsp; (55) 65 47 93 94

& nbsp; How are we working with our artisan collaborators from Mexico and India?

After 9 years of solid collaboration with our team in Teotitlán del Valle Oaxaca, it is very important for us to keep this economy active. Today artisans can weave from their homes. However, quarantine represents a challenge for the complex system that our current production chain entails.

We are in continuous communication with our operational partners Good Weave, and our collaborators in Uttar Pradesh India, to mitigate this challenge together, in accordance with requirements and standards.

We appreciate your patience and understanding, in case of delays during our production.

It is important to bear in mind that Bi Yuu is a brand with social values, therefore & nbsp; & nbsp; we value the time it takes to manufacture top quality products by hand; Despite having production capacity, we do not manufacture large amounts of inventory. For this reason, sometimes when you buy a rug with us, the product may be sent immediately, or at that moment it will be manufactured.

We suggest, consult our terms and conditions, here.

New online store and products

We have created a new platform to be closer to you. New special editions and products will be published during the following weeks. We hope you are in touch !.

We are in the same boat together, we appreciate your continued trust.

We wish you the best,

Marisol Centeno (CEO) and Bi Yuu Team